PromptOps — End User Licence Agreement (EULA)

Document type: End User Licence Agreement for the PromptOps desktop application Version: 1.0 Effective date: 2 August 2026 Status: in force Language: English. An Italian translation may be published for convenience; in case of discrepancy the English text prevails, save where mandatory Italian consumer law requires otherwise.

Who we are
What this agreement covers
Acceptance
Eligibility and legal capacity
Licence grant
Ownership
Licence types and plans
Named users, accounts and devices
Free and premium functionality
Updates and new versions
Beta, preview and experimental features
Restrictions on use
Your rights under EU software law
Feedback
Third-party software and services
Open source components
AI providers and your credentials
Local execution, subprocesses and agent permissions
AI-generated code and content
Production use, backups and device security
Your data
Suspension and termination
Effects of termination
Warranties
Limitation of liability
Indemnity (business users only)
Export control and sanctions
Changes to this agreement
Governing law and jurisdiction
Mandatory consumer rights
Miscellaneous
Contact
Version history

1. Who we are

The PromptOps desktop application ("PromptOps", the "Software") is developed, published and licensed by:

SHELLONBACK SRL ("Shellonback", "we", "us", "our") Registered office: Via Stupinigi 29, 10092 Beinasco (TO), Italy VAT number, tax code and Company Register (Registro Imprese) number: 13331060015 REA no.: TO-1355500 Share capital: EUR 10,000 Country of establishment: Italy Website: https://promptops.it Contact: luca.mangiacotti@shellonback.com PEC: shellonback@pec.it

"You" means the natural or legal person who installs or uses the Software.

2. What this agreement covers

2.1 This End User Licence Agreement (the "Agreement" or "EULA") governs the installation and use of the PromptOps desktop application on your device, including any component, module, plug-in, documentation, update or upgrade we make available for it.

2.2 This Agreement does not govern:

Subject	Governing document
Online account, backend services, cloud synchronisation, the website	Terms of Service
Processing of personal data	Privacy Policy
Prohibited conduct	Acceptable Use Policy
AI providers and third-party tools	AI and Third-Party Providers Notice
Paid plans, billing, cancellation	Subscription and Cancellation Policy
Open source components included in the Software	Third-Party Notices

2.3 Where this Agreement and the Terms of Service both apply and conflict on a point concerning the desktop Software itself, this Agreement prevails on that point. On points concerning the online services, the Terms of Service prevail.

2.4 If you have signed a separate written agreement with Shellonback covering PromptOps (for example an Enterprise agreement), that agreement prevails over this one to the extent of any conflict.

3. Acceptance

3.1 You accept this Agreement by doing any of the following: clicking or ticking an acceptance control presented by the Software or by our services; installing the Software; or using the Software.

3.2 If you do not accept this Agreement, do not install or use the Software. If you have already installed it, uninstall it.

3.3 We record, for each user, which version of this Agreement was accepted, together with the date and time of acceptance and technical metadata used as proof of acceptance. See the Privacy Policy.

3.4 Acceptance of this Agreement is a contractual step, not a consent under data protection law. Refusing it means you cannot use the Software; it does not affect any separate, freely given consents (for example marketing consents), which remain optional and revocable.

3.5 If you accept this Agreement on behalf of a company, public body or other organisation, you represent that you have authority to bind that organisation, and "you" then means that organisation.

4. Eligibility and legal capacity

4.1 You must have the legal capacity to enter into a binding contract under the law applicable to you.

4.2 Minimum age: 16. This matches the age of digital consent under Italian law (art. 2-quinquies of Legislative Decree 196/2003, implementing art. 8 GDPR).

4.3 If you are under the age of majority in your country but above the minimum age above, you may use the Software only with the consent of a parent or legal guardian, who accepts this Agreement on your behalf and is responsible for your use.

4.4 You may not use the Software if you are barred from doing so under any applicable law, including sanctions law (see clause 27).

5. Licence grant

5.1 Subject to your compliance with this Agreement, Shellonback grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the Software in object-code form, for the term and within the limits of your plan.

5.2 The licence is granted for use:

for your own internal purposes, whether personal, professional or business;
on the devices permitted by your plan (clause 8);
in accordance with this Agreement, the Acceptable Use Policy and applicable law.

5.3 The licence is granted, not sold. No rights are granted other than those expressly stated here, save for the rights you hold by law that cannot be excluded (clause 13).

5.4 Where the Software is provided free of charge, the licence is granted free of charge for as long as we choose to make the free tier available, and may be modified or discontinued in accordance with clause 22.

6. Ownership

6.1 The Software is licensed, not sold. Shellonback and its licensors retain all right, title and interest in and to the Software, including all intellectual property rights: copyright in the source and object code, database rights, trade marks, trade names, logos, designs, know-how and any documentation.

6.2 The name "PromptOps", the PromptOps logos and the Shellonback name and logos are the property of Shellonback. This Agreement does not grant you any trade mark licence. You may refer to PromptOps by name in a factual, descriptive way (for example to say that your project uses it), but you may not use our marks in a way that suggests endorsement, affiliation or origin.

6.3 You own your own content. Your projects, source code, prompts, configurations and files remain yours. This Agreement does not transfer any ownership in them to us. See clause 21 and the Terms of Service.

6.4 Nothing in this Agreement affects the intellectual property rights of third parties in the tools, models or services that the Software allows you to use.

7. Licence types and plans

7.1 The Software is currently distributed free of charge under a freemium model. Additional paid plans are expected to be introduced.

7.2 Anticipated plans:

Plan	Intended for	Status
Free	Individual users	Currently available
Pro	Individual professionals	Not yet available
Team	Organisations with multiple named users and shared administration	Not yet available
Enterprise	Organisations requiring negotiated terms	Not yet available

7.3 The functional scope, limits and price of each plan will be published on our website and in the Software. (to be published before any plan goes on sale) No pricing or feature commitment is made by this Agreement.

7.4 Individual licences are granted to a natural person for that person's use. Organisational licences (Team, Enterprise) are granted to the organisation, which may allocate seats to its named users; the organisation remains responsible for their compliance with this Agreement.

7.5 Enterprise customers may be offered a separate written agreement. Where such an agreement exists, it prevails (clause 2.4).

8. Named users, accounts and devices

8.1 A licence is granted on a named-user basis: each seat is attributed to one identified individual. Seats may be reassigned within an organisation when a person leaves a role, but may not be shared concurrently between individuals.

8.2 Account credentials are personal. You must keep them confidential and must not share them. You are responsible for activity carried out with your credentials, except to the extent the activity results from a failure attributable to us.

8.3 Devices. A named user may use the Software on up to three devices at the same time. Need more? Write to us. The Software registers the devices on which it runs using a device identifier, a device name and operating-system information, in order to manage sessions and licences. See the Privacy Policy.

8.4 Usage limits. We may apply reasonable technical limits (for example on the number of concurrent sessions, agents, devices or requests to our own backend). Where limits apply to your plan, they will be published. We will not apply undisclosed limits in a way that materially deprives you of the functionality you have paid for.

9. Free and premium functionality

9.1 Certain functionality may be reserved to paid plans. Functionality available in the free tier may change over time.

9.2 If we remove or materially restrict functionality that you are paying for, the rules in the Terms of Service and the Subscription and Cancellation Policy apply, including, for consumers, the remedies provided by Directive (EU) 2019/770 as transposed in Italy.

9.3 The free tier is not a no-obligations tier. Because we collect usage metrics that go beyond what is strictly necessary to run the Software (see the Privacy Policy), the free tier falls within art. 135-octies(3) of the Codice del Consumo: for the purposes of the conformity rules, it counts as a contract in which personal data is the counter-performance.

In practice that means free-tier users are owed the same conformity obligations as paying ones: the Software must match what we describe, be fit for its ordinary purpose, and receive the updates needed to stay in conformity. We may change or discontinue free functionality, but with reasonable notice, and where a change affects conformity the statutory remedies apply.

We would rather say this plainly than rely on "it's free, so you get nothing" — which would not be true under Italian law.

10. Updates and new versions

10.1 The Software includes an automatic update mechanism. It periodically checks for new versions and may download and install them.

10.2 Updates may include corrections, security fixes, new features, changes to existing features and removal of features.

10.3 Security updates. We may install security updates automatically. Where you are a consumer, we will inform you of updates necessary to keep the Software in conformity, as required by applicable law.

10.4 Automatic updates cannot currently be switched off. We consider a supported version to be part of keeping the Software secure and in conformity, and shipping an option to stay on an outdated build would work against that. If this changes, we will say so here.

10.5 We may require you to install an update in order to continue using the Software or to connect to our services, in particular where an older version poses a security or compatibility risk. Where a minimum supported version is enforced, the Software will inform you.

10.6 We support the current version and, where practical, the one before it. Older versions may stop being able to connect to our services, in particular where a minimum supported version is enforced for security reasons. We do not commit to supporting a specific version indefinitely.

11. Beta, preview and experimental features

11.1 We may make features available marked as beta, preview, experimental or similar ("Preview Features").

11.2 Preview Features are provided for evaluation. They may be incomplete, unstable, may change substantially, and may be withdrawn at any time without notice.

11.3 To the maximum extent permitted by law, Preview Features are provided without warranty and are excluded from any service commitment. This does not exclude our liability where liability cannot lawfully be excluded (clause 25), and does not deprive consumers of their statutory rights.

11.4 Do not use Preview Features in production environments or with critical data.

12. Restrictions on use

Subject always to clause 13 (your rights under EU law), you may not:

12.1 copy the Software, except for a back-up copy and copies necessary for your permitted use;

12.2 sell, rent, lease, lend, distribute, sublicense, host as a service, or otherwise make the Software available to third parties;

12.3 remove, alter or obscure copyright notices, trade marks, licence notices or other proprietary markings;

12.4 circumvent, disable or interfere with licence enforcement, plan limits, authentication or security features;

12.5 copy the Software's code in order to build a competing product;

12.6 (This clause previously restricted the publication of benchmarks. We removed it: such clauses sit badly with EU law, and we would rather you published an unflattering benchmark than that we relied on a term we did not believe was enforceable. If you find PromptOps slower than something else, tell us — or tell everyone.)

12.7 use the Software in breach of the Acceptable Use Policy or of applicable law;

12.8 use the Software in breach of the terms of any AI provider or third-party tool you access through it;

12.9 misrepresent the origin of the Software or claim it as your own.

13. Your rights under EU software law

13.1 Nothing in this Agreement restricts rights that cannot be restricted under Directive 2009/24/EC on the legal protection of computer programs, as transposed in Italy (Legge 633/1941, articles 64-bis to 64-quater).

13.2 In particular, and notwithstanding clause 12, you retain the right to:

(a) perform acts of reproduction, translation, adaptation or arrangement where these are necessary for the use of the Software in accordance with its intended purpose, including error correction (art. 5(1));
(b) make a back-up copy where necessary for your use (art. 5(2));
(c) observe, study and test the functioning of the Software in order to determine the ideas and principles underlying any element of it, while performing acts of loading, displaying, running, transmitting or storing that you are entitled to do (art. 5(3));
(d) decompile the Software where this is indispensable to obtain the information necessary to achieve the interoperability of an independently created program with the Software, within the conditions and limits of art. 6.

13.3 Any provision of this Agreement that would purport to exclude the rights in clause 13.2 is, to that extent, without effect.

13.4 Before exercising the decompilation right under clause 13.2(d), you may contact us at the address in clause 32: we may be able to supply the interoperability information directly, which is usually faster for both of us. This is an invitation, not a condition.

14. Feedback

14.1 You may choose to send us feedback, bug reports, suggestions or ideas ("Feedback"). You are never obliged to.

14.2 By sending Feedback, you grant us a worldwide, non-exclusive, royalty-free, perpetual and irrevocable licence to use, reproduce, modify and incorporate that Feedback into our products and services, without obligation of confidentiality, attribution or compensation.

14.3 Please do not include in Feedback any confidential information, personal data of third parties, credentials, or material covered by obligations you owe to others. If you do, we may delete it.

14.4 Clause 14.2 concerns only the ideas and suggestions in the Feedback. It does not give us any right in your projects, source code or other content.

15. Third-party software and services

15.1 PromptOps is an orchestrator. Its purpose is to run and coordinate command-line tools, AI coding agents and services that are chosen, installed and configured by you.

15.2 Those tools and services are provided by third parties, under their own terms and privacy policies. We are not a party to your relationship with them.

15.3 We do not control, and do not warrant, the availability, functioning, security, pricing, data handling, model behaviour or continued existence of any third-party tool or service.

15.4 Where the Software detects, launches, configures or interoperates with a third-party tool, it does so as a convenience. Responsibility for holding the necessary rights, accounts and licences for that tool is yours.

15.5 A description of the main categories of third-party integrations is given in the AI and Third-Party Providers Notice.

16. Open source components

16.1 The Software includes open source components, each licensed under its own terms. Those terms prevail over this Agreement in respect of the component concerned, including where they grant you broader rights.

16.2 The list of components, their versions, licences and required notices is in Third-Party Notices and is also accessible from within the Software.

16.3 Nothing in this Agreement limits any right you have under an open source licence in respect of the component it covers.

17. AI providers and your credentials

17.1 To use AI functionality through PromptOps, you generally need your own account, subscription, API key or credential with the relevant provider (for example OpenAI/Codex, Anthropic/Claude Code, Google Gemini, GitHub Copilot, xAI, or a local model runtime).

17.2 Obtaining, paying for, maintaining and complying with the terms of those accounts is your responsibility. Costs charged by those providers are yours.

17.3 How credentials are handled. PromptOps does not transmit your provider API keys or provider credentials to Shellonback's servers. Depending on the integration, credentials remain either in the configuration of the provider's own CLI on your device, or in PromptOps' local configuration on your device. The specific storage locations and their protection are described in the Privacy Policy.

17.4 You are responsible for keeping your credentials secure, for the usage incurred under them, and for revoking them if your device is compromised.

17.5 When you use a provider through PromptOps, your prompts, context and any files or code you include reach that provider directly, under that provider's terms. We do not control what the provider does with them, including whether they are retained or used for model training. See the AI and Third-Party Providers Notice.

18. Local execution, subprocesses and agent permissions

18.1 PromptOps executes programs on your computer. It starts command-line tools and shell processes in pseudo-terminals, with the permissions of your own user account.

18.2 Consequently, tools and agents run through PromptOps can, within those permissions:

read, create, modify, move and delete files, including files outside the current project;
execute arbitrary commands;
install or modify software;
interact with version control systems, including committing, pushing, resetting or deleting branches;
make network requests and interact with external services and APIs;
use credentials already present on your machine.

18.3 Automatic approval modes. PromptOps offers modes in which agent actions are approved automatically, without individual confirmation. These modes materially increase risk: an agent may take destructive or irreversible actions faster than you can intervene. Enabling them is a deliberate choice you make.

18.4 You are responsible for the permissions you grant. This includes which folders you open, which tools you enable, whether you enable automatic approval, and which credentials are available in the environment where agents run.

18.5 We recommend: work on version-controlled projects with a clean working tree; keep backups; do not point agents at directories containing production credentials or data you cannot afford to lose; review actions before approving them.

19. AI-generated code and content

19.1 Output produced by AI models and coding agents is generated by third-party systems, not by Shellonback. We do not author it, select it, or verify it.

19.2 AI output can be wrong, incomplete, insecure, non-functional, misleading, out of date, or similar or identical to existing material that may be protected by copyright or other rights.

19.3 You must review, test and validate any output before using it, and in particular before using it in production, in safety-relevant contexts, or in anything you distribute.

19.4 We make no warranty that AI output obtained through PromptOps is correct, secure, fit for any purpose, compliant with any standard or regulation, original, or free from third-party rights.

19.5 Whether you obtain ownership of, or rights in, AI output is determined by the terms of the provider that generated it and by applicable law, not by this Agreement.

19.6 You are responsible for how you use AI output, including any legal, contractual, regulatory or professional obligations that apply to you.

20. Production use, backups and device security

20.1 You decide whether to use PromptOps in a development, test or production environment. Use in production is at your own risk and requires appropriate safeguards.

20.2 Backups are your responsibility. PromptOps does not provide a backup service for your projects, code or files. Keep independent, tested backups.

20.3 Device security is your responsibility: operating system updates, disk encryption, screen lock, malware protection, physical security, and the security of any credentials stored on the device.

20.4 Where PromptOps stores data locally on your device, it applies the protections described in the Privacy Policy. Those protections depend on facilities provided by your operating system and cannot protect against a compromised device.

21. Your data

21.1 Your projects, source code, prompts, configurations and files are yours. We claim no ownership of them.

21.2 Some data is processed on our servers in order to provide account, synchronisation and product functionality. Exactly what, why, on what legal basis and for how long is set out in the Privacy Policy, which forms part of the information you receive under Articles 13-14 GDPR.

21.3 Where we process data on behalf of an organisation in a Team or Enterprise context, a data processing agreement may apply. We act as controller for your account and as processor for content we handle on the organisation's instructions. Contact us to discuss it.

21.4 You can request export and deletion of your data through the functions provided in the Software and in your account, and by contacting us. See the Privacy Policy.

22. Suspension and termination

22.1 By you. You may terminate this Agreement at any time by ceasing to use the Software and uninstalling it. Termination of a paid subscription is governed by the Subscription and Cancellation Policy.

22.2 By us, for cause. We may suspend or terminate your licence where:

(a) you materially breach this Agreement or the Acceptable Use Policy, and — where the breach is capable of remedy — you fail to remedy it within a reasonable period after we notify you;
(b) your use creates a serious and immediate risk to the security, integrity or availability of our services, other users, or third parties;
(c) we are required to do so by law or by a binding order.

22.3 Immediate suspension. In the cases in clause 22.2(b) and (c) we may act without prior notice, but we will inform you as soon as reasonably possible and tell you why, unless prohibited by law.

22.4 Proportionality and review. Suspension will be proportionate to the problem: where a narrower measure suffices (for example limiting one feature) we will prefer it. You may contest a suspension or termination by writing to the address in clause 32; we will review the decision and respond. We respond within 30 days.

22.5 Discontinuation. We may discontinue the Software or a plan. Where you are a paying customer we will give reasonable prior notice and apply the Subscription and Cancellation Policy. For the free tier, we will give reasonable notice where practicable.

23. Effects of termination

23.1 On termination, the licence granted in clause 5 ends and you must stop using the Software and uninstall it.

23.2 Data stored locally on your device remains on your device; we do not delete it remotely. You are free to keep, export or delete it.

23.3 Data stored on our servers is handled as described in the Privacy Policy and, for subscriptions, in the Subscription and Cancellation Policy. We keep your server-side data for 30 days after termination so that you can still export it, then delete or irreversibly anonymise it.

23.4 Clauses that by their nature are intended to survive do so, including clauses 6, 14, 19, 24, 25, 26, 29 and 31.

24. Warranties

24.1 Statutory rights come first. If you are a consumer, you have statutory rights concerning the conformity of digital content and digital services, in particular under Directive (EU) 2019/770 as transposed in Italy (D.lgs. 173/2021, amending the Codice del Consumo). Nothing in this Agreement limits or excludes those rights. They include, where applicable, the right to have the Software brought into conformity, and — where that is impossible or disproportionate — a price reduction or termination.

24.2 Subject to clause 24.1, and to the maximum extent permitted by applicable law, the Software is provided "as is" and "as available", and we do not warrant that it will be uninterrupted, error-free, or that all defects will be corrected.

24.3 We do not warrant the results obtainable through the Software, including any AI output (clause 19), nor the availability or behaviour of third-party tools and providers (clause 15).

24.4 We do warrant that we hold the rights necessary to grant the licence in clause 5.

24.5 The exclusions above operate within the limits of art. 1229 of the Italian Civil Code and arts. 33-36 of the Codice del Consumo, which clause 24.1 expressly preserves.

25. Limitation of liability

25.1 What is never excluded. Nothing in this Agreement excludes or limits our liability for:

(a) death or personal injury caused by our negligence;
(b) wilful misconduct (dolo) or gross negligence (colpa grave) — such exclusions are void under art. 1229 of the Italian Civil Code;
(c) fraud or fraudulent misrepresentation;
(d) any liability that cannot be excluded or limited under applicable law, including the statutory rights of consumers and liability under product liability legislation.

25.2 Consumers. If you are a consumer, our liability is governed by law. We do not seek to cap it beyond what the law permits, and clause 25.3 does not apply to you.

25.3 Business users. If you are using the Software for purposes related to your trade, business, craft or profession, then subject to clause 25.1:

(a) we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill, or loss or corruption of data, in each case however caused;
(b) our total aggregate liability arising out of or in connection with this Agreement is limited to the greater of (i) the amounts you paid us for the Software in the twelve months before the event, and (ii) EUR 500. The floor exists because on the free tier the first figure would be zero, and a cap of zero is a total exclusion — which art. 1229 of the Italian Civil Code does not allow.

25.4 Risks you accept. Subject to clause 25.1, we are not liable for loss or damage resulting from:

actions taken by AI agents or third-party tools that you have run or authorised, including under automatic approval (clause 18);
the content, correctness or security of AI output (clause 19);
your failure to keep backups (clause 20.2);
the acts, omissions, unavailability, pricing or policies of third-party providers (clause 15);
your use of Preview Features (clause 11);
unauthorised access resulting from your failure to keep credentials or your device secure.

25.5 Clause 25.1 exists because art. 1229 of the Italian Civil Code voids any advance limitation of liability for wilful misconduct or gross negligence, and arts. 33-36 of the Codice del Consumo void unfair terms against consumers. We would rather state those limits up front than write a clause that quietly fails when it matters.

26. Indemnity (business users only)

26.1 This clause applies only if you are using the Software for purposes related to your trade, business or profession. It does not apply to consumers.

26.2 You will indemnify us against third-party claims, and against fines imposed by an authority, arising directly from:

(a) your use of the Software in breach of this Agreement or of the Acceptable Use Policy;
(b) your use of the Software in breach of applicable law;
(c) content or code you process, distribute or publish using the Software, where the claim concerns that content.

26.3 The indemnity does not apply to the extent the claim arises from our own breach, negligence or wilful misconduct.

26.4 We will notify you promptly of any claim covered by this clause, will not settle it without your consent (not to be unreasonably withheld), and will give you reasonable cooperation at your expense.

26.5 This indemnity applies only to business users, is limited to the matters listed above, and carries the procedural guarantees in clause 26.4. It does not apply to consumers.

27. Export control and sanctions

27.1 The Software and the third-party tools it orchestrates may be subject to export control and sanctions laws, including those of the European Union and — for certain third-party components — of other jurisdictions.

27.2 You represent that you are not located in, and are not acting on behalf of a person located in, a territory subject to comprehensive sanctions applicable to you, and that you are not a person subject to applicable restrictive measures.

27.3 You will not use or export the Software in breach of applicable export control or sanctions law.

28. Changes to this agreement

28.1 We may amend this Agreement, for example to reflect changes to the Software, to our services, or to legal requirements.

28.2 Non-material changes (corrections, clarifications, formatting) take effect on publication of a new version.

28.3 Material changes — those that meaningfully affect your rights or obligations — will be notified to you in advance, through the Software, by email, or both. at least 30 days in advance.

28.4 For material changes we will ask you to accept the new version. The Software records which version you accepted and when. If you do not accept a new version, you may not be able to continue using the Software or the associated services; you may terminate under clause 22.1 and, if you are a paying customer, the Subscription and Cancellation Policy applies.

28.5 Each version of this Agreement is identified by a version number and effective date, and previous versions remain retrievable (clause 33).

29. Governing law and jurisdiction

29.1 This Agreement is governed by Italian law, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

29.2 Consumers. If you are a consumer habitually resident in the European Union, clause 29.1 does not deprive you of the protection of the mandatory provisions of the law of your country of residence (Regulation (EC) No 593/2008, "Rome I", art. 6). You may bring proceedings before the courts of your place of residence, and we will bring any proceedings against you before those courts (Regulation (EU) No 1215/2012, "Brussels I bis", art. 17-19).

29.3 Business users. If you are not a consumer, the courts of Turin, Italy, have exclusive jurisdiction.

29.4 Out-of-court dispute resolution. The European Commission's ODR platform was discontinued on 20 July 2025 by Regulation (EU) 2024/3228, so there is no longer an EU portal to point you to. Consumers may still turn to a national alternative dispute resolution body, or to the European Consumer Centre for their country. We are not currently bound to any specific ADR scheme; if that changes, we will say so here.

30. Mandatory consumer rights

30.1 If you are a consumer, you benefit from mandatory provisions of Italian and EU consumer law that cannot be set aside by contract, including under the Codice del Consumo (D.lgs. 206/2005) and the legislation transposing Directive (EU) 2019/770 and Directive 2011/83/EU.

30.2 Where any clause of this Agreement conflicts with such a mandatory provision, the mandatory provision prevails and the clause applies only to the extent permitted.

30.3 Any clause found unfair within the meaning of art. 33-36 of the Codice del Consumo is without effect as against consumers; the remainder of the Agreement continues to apply.

30.4 Your right of withdrawal in relation to paid plans is described in the Terms of Service and the Subscription and Cancellation Policy.

31. Miscellaneous

31.1 Entire agreement. This Agreement, together with the documents referenced in clause 2.2, constitutes the entire agreement between us concerning the Software, and replaces any prior understanding on the same subject. This does not exclude liability for fraudulent misrepresentation.

31.2 Severability. If any provision is held invalid or unenforceable, it is severed or read down to the minimum extent necessary, and the remainder continues in force.

31.3 No waiver. Failure to enforce a provision is not a waiver of it.

31.4 Assignment. You may not assign this Agreement without our prior written consent. We may assign it to a successor in connection with a merger, acquisition or transfer of the business, provided your rights are not diminished; where you are a consumer and the assignment would be to your detriment, you may terminate.

31.5 Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, save for payment obligations.

31.6 Notices. We may give notice through the Software, by email to your registered address, or on our website. You may give notice at the address in clause 32.

31.7 Language. This Agreement is drafted in English. Any translation is provided for convenience; the English text prevails, except where mandatory provisions of Italian consumer law give precedence to a version in the consumer's language.

31.8 Headings are for convenience only.

32. Contact

SHELLONBACK SRL Legal notices: luca.mangiacotti@shellonback.com Privacy requests: luca.mangiacotti@shellonback.com Registered office: Via Stupinigi 29, 10092 Beinasco (TO), Italy PEC: shellonback@pec.it Website: https://promptops.it

33. Version history

Version	Date	Changes
1.0	2 August 2026	First version.

Published versions of this Agreement will remain available at https://promptops.it/legal/, so that users can consult the version they accepted.

If you spot something in this document that looks wrong or unclear, write to us — we would rather fix it than defend it.